Have you ever missed a monthly payment?
Have you exceeded the limit on your credit card?

If you answer yes to any of these questions, your Credit Card Provider will have undoubtedly written to you and charged you a “fee” usually in excess of £30, even if you only went over the limit by as little as 1p. What is worse is that these fees themselves send account balances further into the red, causing additional letters to be sent and charges added to the debt, snowballing into hundreds or thousands of pounds within weeks.

We believe that these fees are excessive and exploitative, and we aim to assist our clients obtain a refund for these unfair and unacceptable charges. Your Credit Card Provider is fining you for going over the agreed limit and the current charges are considered extravagant under the Law of Penalties and unfair in Consumer Contracts Regulations. Customers faced with these exorbitant and exploitative charges have strong justification for having them refunded with interest.

If you have been charged default charges by your Credit Card or Store Card provider, we can make a claim on your behalf to a refund plus interest.

In April 2006, the Office of Fair Trading (OFT), found that charges applied by Credit Card Providers were too high. The OFT stated that providers should not charge more than £12. As a result, all Credit Card Providers have now reduced their charges to £12.

Whilst we believe the £12 fee is still too high, Credit Card Providers are able to justify the charges on the basis of the OFT’s Report. However, the charges applied prior to mid-2006 which were more than £12 can be seen as unfair and excessive, and the OFT’s Report adds gravitas to this argument.

Unlike charges on Current Account, which are subject to ongoing legal action in the OFT Test Case, there are no legal obstacle to proceed with a claim for a refund of Credit Card Charges. We shall request details of the amount you have been charged in the last 6 years (and prior to the £12 fee being applied by your provider). Once our claim is submitted to your Credit Card Provider, we should receive a reply within 56 days.

In the majority of Credit Card Charge cases we are able to secure an offer to refund charges within 40-90 days of receiving your signed forms.  We request information from your Credit Card Provider, calculate the amount you are owed, submit your claim, liaise with your Credit Card Provider to obtain the highest offer for you, and help you decide whether to accept any offer less than the full amount plus interest.

Our team are conversant with consumer law and specialists in financial services, developing a refined process to ensure that our clients stand the maximum likelihood of receiving a full refund plus interest. With our comprehensive knowledge and years of experience across a broad spectrum of Financial Services, we understand the intricacies of the process and how to overcome the obstacles the industry applies to continue this unfair charging practice and resist refunding their charges.

We work on a No Win No Fee basis*, managing your case initially with your Credit Card Provider through to preparing a case for the courts or the ombudsman where necessary, and we shall not charge you unless we secure a refund for you. We provide our service on a No Win No Fee basis* with 20% inclusive, of the total compensation awarded payable once you have received the compensation.

We can help you claim back…

Penalty charges for exceeding your credit limit
Unpaid or “bounced” cheques
Late or missed payment charges

If you have paid these charges it is highly likely you are eligible for a claim, and with our No Win No Fee service*, you have nothing to lose.


Sorry, we cannot help you with…

ATM withdrawal fees
Agreed overdraft fee
Charges relating to foreign currency transactions
Monthly account fees on certain accounts (that provide “free” annual travel insurance)
Normal overdraft interest charges


We are ready to get started with your claim. All you have to do is complete the enclosed forms to proceed with your claim immediately. If you have any questions you should refer to the enclosed instructions or contact me today in order that I may assess your case and assist you with the documents enclosed.
All we require are the following forms signing:

1.   Client Agreement                                                                            Click to download

2a. Letter of Authority                                                                          Click to download

2b. Information request: Data Protection Act*                            

        OR

      Your Credit Card or Loan Statements detailing all the charges to be reclaimed

*If you prefer, you may send a cheque for £10 made payable to your Credit Card Provider. If you have closed your account, you must send cheque, as the fee can only be debited from the same Credit Card Provider.

Once we receive your signed documents we will immediately start your claim.  The time to conclude each case depends entirely upon individual circumstances as does the amount of compensation offered.  Upon receipt of an offer of compensation we provide an assessment of whether the amount offered is compliant with FSA rules for calculation.

If you need any guidance completing the forms, please refer to our instructions, or contact our New Claims Team:

Telephone:     0800 011 25106
FAX: 0207 681 1206
Email: info@victoryclaims.co.uk

*       Other charges maybe payable in some exceptional circumstances.  The client is responsible for providing the Credit Card Provider statements detailing the charges or paying £10 Data Protection Act fee to obtain this information from their Credit Card Provider, and maybe required to pay court fees in certain circumstances where they wish to proceed through the courts.  We shall receive no payment, fees, charges or disbursements in unsuccessful claims where the client has provided accurate information and has not terminated or breached the agreement with our firm.  Please contact our team for full details of the Terms & Conditions.