0207
681 1206
Client Feedback
Victory Claims Ltd strives to provide the highest quality service for all our clients. It is important to our business that we continually develop our services and the effectiveness of it’s delivery to our clients, which is aided by the comments, suggestions and complaints of clients that have used our services. Should you wish to let us know about how our services worked for you or have a comment regarding any aspect of your claim, simply contact our Compliance Team in writing:
Compliance Team
Victory Claims Ltd
13 Barracloughs Lane
Barton-on-Humber
DN18 5BB
Fax: 0207 681 1206
Email: info@victoryclaims.co.uk
Internal Complaints Procedure
Whilst we endeavour to provide the highest quality service to all our clients, there may be occasions where a client wishes to complain. In circumstances where a client is unhappy with the service provided or has a complaint regarding how their claim was handled, we will investigate the issues raised by a complainant as follows:
Within 5 working day of having received your complaint, we will send you a written acknowledgement of receipt of the complaint.
Within 28 days of having received your complaint, if we are unable to resolve your complaint we will write to you to update you on our progress and inform you when we expect to able to conclude the investigation.
Within 56 days of having received your complaint, if we have still not resolved your complaint we will send you details of the progress of your complaint and confirm your right to refer your complaint to the Claims Management Regulator.
At this point or after receiving our final decision, you wish to refer the complaint to the Claims Management Regulator. The contact details are as follows:
Claims Management Regulation
Monitoring and Compliance Unit
PO Box 7284
Burton-upon-Trent
Staffordshire
DE14 9DP
Tel: 0845 450 6858
Fax: 0845 450 6866
Once all the relevant information has been reviewed we will issue a decision letter detailing our investigation and conclusions.
Victory Claims Ltd is regulated by the Ministry of
Justice in respect of regulated claims management activities. Our
registration is recorded on
www.claimsregulation.gov.uk. We are also registered with
the Information Commissioner to ensure security & confidentially of
your personal information, under the Data Protection Act.
Organisations protecting consumer interest in Financial Services
The following organisations are involved in protecting consumers of financial services:
The Financial Services Authority (FSA) www.fsa.gov.uk
The Financial Ombudsman Service (FOS) www.fos.org.uk
The Financial Services Compensation Scheme (FSCS) www.fscs.org.uk
The Office of Fair Trading (OFT) www.oft.gov.uk
Competition Commission (CC) www.competition-commission.org.uk
