Have you ever had an unpaid Direct Debit?
Has a cheque ever been returned unpaid from your account?
Have you exceeded your overdraft limit?
Have you exceeded the limit on your credit card?

If you answer yes to any of these questions, your bank will have undoubtedly written to you and charged you a “fee” usually in excess of £30, even if you only went over the limit by as little as 1p. What is worse is that these fees themselves send account balances further into the red, causing additional letters to be sent and charges added to the debt, snowballing into hundreds or thousands of pounds within weeks.

We believe that these fees are excessive and exploitative, and we aim to assist our clients obtain a refund for these unfair and unacceptable charges. Your bank is fining you for going over the agreed limit and the current charges are considered extravagant under the Law of Penalties and unfair in Consumer Contracts Regulations. Customers faced with these exorbitant and exploitative charges have strong justification for having them refunded with interest.

As a result, on 27th July 2007, the Office of Fair Trading (OFT) announced that a test case regarding bank charges is being referred to the High Court. We agree with the OFT that the charges for unauthorised borrowing and transactions returned due to insufficient funds amount to penalty charges as defined in the Unfair Terms of Consumer Contract Regulations 1999, whereas the banks believe that they are service charges which they are legally entitled to levy. Whilst the case is expected to take several months further to conclude, we are confident that the High Courts ruling will be in favour of the OFT and our clients, so it is essential you act now to avoid being effected by statutory time limits or delays in receiving a refund once the case is completed.

The good news is that we can help you claim back these unfair charges over the past 6 years, plus interest. In many cases where the charges occurred a few years ago, the interest payable by the bank to you adds up to 40% to the refund. We request information from your bank, calculate the amount you are owed, submit your claim, liaise with your bank to obtain the highest offer for you, and help you decide whether to accept any offer less than the full amount plus interest.

Our team are conversant with consumer law and specialists in financial services, developing a refined process to ensure that our clients stand the maximum likelihood of receiving a full refund plus interest. With our comprehensive knowledge and years of experience across a broad spectrum of Financial Services, we understand the intricacies of the process and how to overcome the obstacles the industry applies to continue this unfair charging practice and resist refunding their charges.

We work on a No Win No Fee basis*, managing your case initially with your bank or credit card company through to preparing a case for the courts or the ombudsman where necessary, and we shall not charge you unless we secure a refund for you. We provide our service on a No Win No Fee basis* with 20% inclusive, of the total compensation awarded payable once you have received the compensation.

We can help you claim back…

Penalty charges for exceeding your agreed overdraft or credit limit
Unauthorised overdraft or lending charges
Unpaid or “bounced” cheques
Late payment charges

If you have paid these charges it is highly likely you are eligible for a claim, and with our No Win No Fee service*, you have nothing to lose.


Sorry, we cannot help you with…

ATM withdrawal fees
Agreed overdraft fee
Charges relating to foreign currency transactions
Monthly account fees on certain accounts (that provide “free” annual travel insurance)
Normal overdraft interest charges


We are ready to get started with your claim. All you have to do is complete the enclosed forms to proceed with your claim immediately. If you have any questions you should refer to the enclosed instructions or contact me today in order that I may assess your case and assist you with the documents enclosed.
All we require are the following forms signing:

1.   Client Agreement                                                                            Click to download

2a. Letter of Authority                                                                          Click to download

2b. Information request: Data Protection Act*                            

        OR

      Your Bank, Credit Card or Loan Statements detailing all the charges to be reclaimed

        OR

      A cheque for £10 made payable to your Bank

*If you prefer, you may send a cheque for £10 made payable to your Bank. If you have closed your account, you must send cheque, as the fee can only be debited from the same bank.

Once we receive your signed documents we will immediately start your claim.  The time to conclude each case depends entirely upon individual circumstances as does the amount of compensation offered.  Upon receipt of an offer of compensation we provide an assessment of whether the amount offered is compliant with FSA rules for calculation.

If you need any guidance completing the forms, please refer to our instructions, or contact our New Claims Team:

Telephone:     0800 011 25106
FAX: 0207 681 1206
Email: info@victoryclaims.co.uk

*       Other charges maybe payable in some exceptional circumstances.  The client is responsible for providing the bank statements detailing the charges or paying £10 Data Protection Act fee to obtain this information from their bank, and maybe required to pay court fees in certain circumstances where they wish to proceed through the courts.  We shall receive no payment, fees, charges or disbursements in unsuccessful claims where the client has provided accurate information and has not terminated or breached the agreement with our firm.  Please contact our team for full details of the Terms & Conditions.